FAQ’s

FleetXtribe emerges as an integrated solution for fleet and dispatch management, streamlining the booking and dispatching process. Seamlessly handling bookings, management, and hiring execution, this platform unifies all dispatching facets.

FleetXtribe platform enhances efficiency through automated dispatching, integrated payment gateways, dynamic pricing, analytics, and a host of innovative features.

Irrespective of the scale, our versatile customer app, driver app, dispatcher, and admin panel seamlessly adapt to varying business needs within the transportation industry.

Indeed! We have extensive experience in tailoring the software to suit your specific requirements. Connect with our business development team for detailed discussions and personalized enhancements to your taxi app.

Absolutely not! Our pricing strictly adheres to the plans showcased on our Pricing page, devoid of any hidden charges or additional fees.

Navigate through our website's Pricing or Contact Us sections. Our team will provide all necessary details for payment completion, ensuring a smooth taxi hiring experience post-payment.

Currently, our dispatch system and mobile apps function in English. Welcoming language requests, we envision expanding our language repertoire in the future.

We boast a specialized team promptly addressing technical issues worldwide, offering round-the-clock technical support for our esteemed clients.

The FleetXtribe Passenger app empowers passengers to book rides from any location, providing a seamless, free-to-download experience.

Access to passenger profiles is granted to the company and dispatchers, ensuring streamlined fleet management.

In the absence of taxis, passengers have the flexibility to modify their preferred taxi model or rebook. Alternatively, they can reserve a cab by contacting the dispatcher or taxi business.

The passenger app is designed for rapid driver confirmation. In case of a decline, the request seamlessly moves to the next available driver.

Certainly! Passengers retain the option to cancel trips even after the driver's arrival, albeit incurring a cancellation fee.

Upon trip acceptance, passengers gain visibility to driver details, including name, photo, taxi number, reviews, estimated arrival, and direct calling capability.

Following driver acceptance, passengers can view the estimated time of arrival at their location.

Absolutely! Passengers can track their ongoing trips in real-time using GPS.

Customers can express their trip experience via driver ratings, enabling taxi companies to monitor driver performance effectively.

Yes, our app includes a wallet system for easy funding and utilization, simplifying subsequent trips' payments.

The driver app allows drivers to respond to passenger trip requests, ensuring effective management through GPS and trip allocation.

Unlimited! FleetXtribe adeptly manages concurrent drivers, ensuring swift responses to all trip requests.

Each trip is assigned a unique ID, serving as a reference point for drivers, passengers, and the company for future reference.

Drivers can restore forgotten passwords via the "forgot password" button, which sends a new password via SMS to their registered mobile number.

Companies retain the discretion to block drivers based on various grounds, ensuring service integrity.

Passenger app visibility excludes offline drivers, while businesses can monitor inactive drivers via the admin panel.

Passengers are promptly notified if a driver rejects their request, with automatic assignment to an available driver for subsequent bookings.

Upon trip completion, passengers have the opportunity to rate driver performance, facilitating performance assessment.

The driver app provides details of the assigned taxi for a specified duration.

Waiting time charges adhere to company norms for fair and transparent fare calculations.

Taxi fare calculation occurs seamlessly within the driver app, offering payment options of cash or e-wallets.

Dispatcher panels streamline booking processes, managed by taxi dispatch centers or offshore call centers.

The dispatcher panel is crucial for taxi companies as it enables more efficient management of bookings. It streamlines recurring bookings, enhancing operational effectiveness.

Dispatchers within a region have access to details concerning drivers, passengers, and transactions specific to their area. However, taxi companies retain the option to conceal dispatcher information within their admin panel.

The dispatcher panel at FleetXtribe is customizable according to the unique requirements of each taxi company.

The system calculates the shortest route between the pickup and drop-off locations, estimating the fare based on the distance traveled.

Yes, ride and transaction details are continually updated in real-time.

Indeed, taxi companies have the capability to deny service to any dispatcher at any time, based on reasons such as malpractice or misuse of the driver app.

Google Maps within the dispatcher panel aids in locating drivers and passengers, facilitating swift and accurate assignment of drivers to trips.

Taxi companies retain the ability to change dispatcher passwords via the admin panel and maintain backups of these passwords.

Absolutely! FleetXtribe offers comprehensive support for an unlimited number of dispatchers, ensuring prompt and accurate responses to their queries.

he dispatcher panel enables comprehensive tracking of trip information, encompassing pickup time, travel distance, waiting duration, route taken, cost, and payment method.

FAQ’s

1 What is FleetXtribe?

2 Why choose FleetXtribe for your business?

3 Does the software suit small businesses?

4 Is it possible to customize your application?

5 Are there any additional costs or fees associated with it?

6 How to purchase the FleetXtribe Application?

7 How many languages does FleetXtribe support?

8 What should I do if I run into software glitches?

1 How does FleetXtribe Passenger work?

2 Is the passenger profile accessible to anyone?

3 If taxis are not available at the location selected, what should be done?

4 If the driver rejects the request, what should the passenger do?

5 Can passengers cancel the booking once the driver reaches the location?

6 Can passengers view the driver's details?

7 Does the driver's estimated arrival time appear on the passenger's screen?

8 Can the passenger track the current location of the trip?

9 How can passengers rate the driver?

10 Can passengers pay with their wallets on the passenger app?

1 How does the driver app work?

2 What maximum number of drivers can FleetXtribe support?

3 What is the trip ID?

4 What should the driver do if he forgets the password?

5 Is it possible to block the driver by the company?

6 What if the driver is offline?

7 What if the driver rejects the trip request?

8 Does the driver get ratings?

9 What is an assigned taxi?

10 What is the driver's waiting time charge?

11 How can the driver process his payment?

1 What is a dispatcher panel?

2 Why is a dispatcher panel essential for fleet operations?

3 What information can dispatchers access?

4 Can the dispatcher panel be customized?

5 How does the fare estimation feature operate?

6 Are dispatcher panel details updated in real-time?

7 Can taxi companies block a dispatcher's access?

8 What role does Google Maps play in the dispatcher panel?

9 Does the taxi company have access to dispatcher login credentials?

10 Does FleetXtribe provide customer support for dispatchers?

11 Can dispatchers monitor all ride details?